Shipping Policy

📦 Delivery Timeframes

Standard Shipping: 6–12 business days

Priority Handling: 4–10 business days

⏱ Processing & Dispatch

• Orders are typically processed within 1–2 business days.
• Payment verification may take up to 1 business day.
• During peak demand periods, processing may take slightly longer.
• Once dispatched, delivery is handled by our courier partners.

We work with a range of trusted logistics providers including Australia Post, Aramex, CouriersPlease, Amazon Logistics, and other regional partners.

📦 Split Shipments

• If your order contains multiple items, they may ship from different warehouses.
• This means your order may arrive in separate parcels.
• Each shipment will include its own tracking number.

📱 Tracking Your Order

• Tracking details are sent via email once your order has shipped.
• You can also track your order through our website tracking page.
• Tracking updates may take 24–48 hours to appear after dispatch.
• Courier tracking pages provide the most accurate real-time updates.

Please ensure a valid mobile number is provided at checkout, as couriers may require a contact number for delivery notifications.

🚚 Delivery Delays

While we work hard to dispatch orders quickly, delivery times may occasionally be affected by factors outside our control, including:

• Courier network congestion
• Weather events
• Logistics disruptions
• Remote delivery locations

Once a parcel has been handed to the courier, delivery timeframes are managed by the carrier.

🎄 Holiday & Peak Periods

During peak retail periods such as Christmas, Black Friday, Cyber Monday, and major public holidays, courier networks often experience increased parcel volumes.

• Delivery times may be slightly longer than usual.
• We recommend ordering early during busy periods.
• Tracking details will still be provided for every shipment.

💬 Questions

If you have questions about your order or shipping status, please contact our support team:

📧 hello@stepupcollection.com.au
🌐 stepupcollection.com.au