Privacy Policy
StepUp Collection operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with our services.
Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
• We collect basic information needed to process your orders and improve our website.
• Your information is shared only with trusted providers such as payment processors and shipping partners.
• We use cookies and analytics tools to improve your shopping experience.
• You can contact us anytime to access, update, or request deletion of your personal information.
On this page
Information We Collect
We may collect personal information including:
- Name, email address, phone number
- Billing and shipping address
- Order details and purchase history
- Customer service communications
- Technical information such as IP address and browser type
Sources of Information
- Information you provide when placing an order or contacting us
- Information collected automatically through your device or browser
- Information provided by service providers such as payment processors
We use cookies and similar technologies (including analytics tools and advertising pixels) to understand how visitors use our website, improve our services, and deliver relevant advertising. These technologies may collect information such as your device type, browser, IP address, and browsing behaviour on our website.
How We Use Your Information
- Process and deliver your orders
- Provide customer support
- Improve our website and products
- Detect fraud or misuse
- Send marketing communications where permitted
How We Share Your Information
Your information may be shared with trusted partners including:
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing platforms
Shopify & Platform Services
Our store is hosted by Shopify Inc., which provides the ecommerce platform used to sell our products.
Learn more in the Shopify Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our website is not intended for individuals under the age of 16.
Security & Data Retention
We use reasonable safeguards to protect your personal information and retain it only as long as necessary.
Your Rights & Choices
- Request access to your personal information
- Request corrections
- Request deletion
- Opt out of marketing communications
Complaints
If you believe your privacy rights have been violated, please contact us so we can investigate.
International Data Transfers
Your information may be processed outside your country depending on where our service providers operate.
Policy Updates
We may update this policy occasionally to reflect operational or legal changes.